FAQs

THE STRATFORD LOFTS

 

What is included in the monthly rental charge?

 

Long-term (6 to 12 months)

  • Your loft apartment
  • Exclusive access to The Stratford hotel’s services, amenities and events
  • Complimentary weekly housekeeping/cleaning
  • Complimentary high-speed dark-fibre broadband

 

Short-term (up to 90 days)

All of the above, plus all utilities (electricity, water etc.) and council tax. Additional charges only relate to special paid-for services you might require e.g. dog-walking and fridge stocking.

 

What is the minimum stay on a long-term let?

6 months. Our standard AST’s (Assured Shorthold Tenancy Agreement) are 12 months in length.

 

What does the lettings process involve once I’ve made the decision to rent a loft?

1) Determine length of rental agreement

2) Pay a holding deposit of £250

3) Personal referencing

4) Pay your first month’s rent in advance

5) Move in as early as one week from viewing

 

What does the referencing process involve?

We work with a specialist agency which has full GDPR compliance. They will ask you to provide details about your identity and confirm your financial status. All data is handled securely and is not held by us here at The Stratford Lofts.

 

What is the Right to Rent check?

A checklist set out by the UK Government requires the landlord to check a tenant’s immigration status before the start of a new tenancy agreement. Typically, we require a passport or valid UK driving license to complete this process. Find out more at www.gov.uk.

 

How much more would someone need to pay towards other bills and council tax?

For long-term residents (6 months+), utility bills are based on consumption so it’s hard to estimate. Council tax banding can be found on the Newham Council website and relates to the value of an apartment. We can discuss this in detail when you tour The Stratford Lofts and once we understand which loft type you wish to rent:  www.newham.gov.uk/Pages/Services/Council-tax-annual-notification.aspx

 

Are The Stratford Lofts dog-friendly?  
Yes, well-behaved dogs are a welcome part of our community. Other pets/animals are unfortunately not permitted. All dogs who come to live in our lofts need a pet license at a cost of £100 per year.

 

Do you have a dog-walking service?

We are always happy to arrange dog-walking for you – regularly, or on an ad-hoc basis. Just ask our concierge.

 

What services do you provide via the concierge?
We do everything from receiving your parcels and post to making a theatre booking. Just ask and we will do our absolute best to make life easier for you.

 

Do you have on-site maintenance and security?
Yes, our concierge team is on hand to ensure your safety and security 24/7, and we have an on-property maintenance team which is highly responsive and happy to take care of your loft maintenance needs.

 

What can someone expect from the lifestyle that you actively promote?

An interesting mix of like-minded people and a great community ethos. We have a programme of exciting cultural events and of course, the services and amenities of The Stratford hotel – 3 bars, 2 restaurants, sky gardens and event spaces. We aim to do everything we can to help you thrive whilst you are living at The Stratford Lofts.

 

How often can someone expect the external windows to be cleaned?

Twice per year.

 

Do you have on-site parking?

No, but there’s a multi-storey car park just next door for cars and motorbikes. It’s a 2 minute walk from our front door. Look up parking charges at: www.stratfordintl.co.uk.

 

Where can I store my bicycle?  

We have dedicated bicycle storage on site. It's fully secure and under cover.

 

Who has access to the Sky Gardens? Can the friends and family of guests have access to the Sky Gardens?

Our rental guests and their visitors have access to the Sky Gardens on levels 25 and 36 – the Cedar and Japanese Gardens. The Sky Gardens have a maximum persons’ limit, so when they get full, we have to restrict the number of visitors that can access at any one point. The Highline Sky Garden on level 7 adjoins our destination restaurant, Allegra. This is a shared space between restaurant patrons and rental guests.

 

Can the Sky Gardens be hired for private events?

The Cedar and Japanse Garden are for our Loft guests and their visitors only. You can rent indoor and outdoor event space via The Stratford hotel. See our website.

 

Do you have event spaces or private meeting spaces available to hire?

Yes, within The Stratford hotel. We have several event rooms and entertainment spots. Enquire by emailing: events@thestratford.com  Follow the links on our website.

 

What type of exercise classes will be held at the gym?

All sorts of classes from morning yoga to HIIT classes. There will be a weekly schedule of classes posted on our Loft Guest Portal for you to book or reserve in advance.

 

Call our Lofts team on: 0203 9260430